About after-sales service standards 

(1) After the sale is only for the online official authorized agent, please provide the authorization number.

(2) The products sold must provide barcodes, security codes and warranty cards (hereinafter referred to as two yards and one card).

(3) Within the scope of the company's product warranty (5 years for latex pillows and 8 years for latex mattresses), the collapse or severe deformation caused by non-human conditions can be exchanged free of charge.

(4) Pre-sales and post-use range (before the customer is not used)

Special reminder: Before each product leaves the factory, the company's quality supervision department will make a shadow record for each product. If it is determined to be a human tear, the after-sales department has the right to determine fraud and pursue its legal responsibility.

1. The product has obvious crack or fracture in a large area;

2, the natural size of the pillow series products (excluding the pillowcase) high and low error ± 2cm or more: (can not be restored due to vacuum compression after a period of time)

3, the mattress due to the natural size (excluding the bed cover) high error ± 2cm or more, length and width error ± 2.5% or more; (can be restored due to vacuum compression after a period of time is not within this range)

4. The surface of the pillowcase has obvious stains that cannot be cleaned;

5, bed cover, pillowcase zipper damage or window cover, pillowcase, etc. are damaged;

6, the bed cover, pillowcase has a large area of abnormal color;

7. The large area of the pillow is torn, blasted and cracked;

8, the bag seal is not sealed

9. Found that pillows and mattresses have an unusual taste other than natural latex or rubber.

In the above situation, the customer must not use it within three days after receiving the goods, and after the sale, it is determined that it belongs to the pre-sales scope. Other problems except the above are not in the after-sales range and will not be processed after sale. Please take the photo of the agent and send it to the company's after-sales personnel, and send it to the company's designated address. The company will replace the product, and the freight will be paid by the agent first. The specific cost is detailed in the after-sales freight reimbursement fee standard.

(5) After-sales standard after use (after the customer uses), after receiving the product within 3-7 days, the feedback to the company or the company's identification of the product has signs of use, the following conditions are artificial:

1. Damage to the pillowcase or bed cover zipper after use;

2, the cartoon toy pillow rope is broken;

3, cartoon toy latex leaked;

4, pillowcase or bed cover open line.

In the above situation, please take a photo and send it to the company's after-sales personnel, and send it to the company's designated address. The company will carry out product repair on the product, and the company will make the repair and treatment in a unified manner.

 Shòuhòu fúwù kǎ

5/5000After-sales card

 

 After sales service process

If the products sold to customers at all levels require after-sales processing, please strictly follow the following procedures.

1. The agent describes in detail the quality problems of the product and takes photos to the company's after-sales service personnel; the agent provides the sales record and the express delivery number or the logistics order number to the company's after-sales personnel, and first pays the shipping fee.

2. The company's after-sales department verifies whether the problem is a commodity after-sales category. After the company's after-sales department determines that it can be returned, the customer is required to fill in the warranty card on the same day or the latest morning (note that the warranty card must be filled in according to the corresponding format) and the delivery number or logistics order number and send it to the Ibis China area. After-sales center:

3. The paper warranty card or electronic warranty card must contain the QR code and barcode together with the product; the above information must be photographed and sent to the company's after-sales personnel; if it is not returned as required, the company will not accept the problem; special circumstances must be Inform the company after-sales personnel, otherwise it will not be accepted.

4. During the after-sales process, the corresponding information must be provided according to the requirements of the company's after-sales personnel.

5. After the company receives the product from the customer, it will be processed within three working days.

The after-sales process is detailed in the following figure:

 After-sales freight reimbursement standard

1, the maximum amount of adult pillow freight reimbursement is 15 yuan.

2. The maximum amount of reimbursement for children's pillows is 10 yuan.

3, the maximum amount of reimbursement for mattress freight is 120 yuan.

4. The agent or customer must take a complete courier or logistics order to the company's after-sales personnel before mailing the pillow. The delivery price must be marked on the delivery order, and the unexecuted will not reimburse the freight.

5. If it is not within the after-sales scope of the company before the use period, the cost incurred by the product mailing shall be borne by the customer or the agent.

 After-sales reminder

1. The company's after-sales reception time is from 9:00 to 18:00, Monday to Friday. Please consult during the after-sales processing time. If you are not in the processing time, please wait patiently and reply after work.

2, because the company's products sell well, there are more consultants, please be patient and wait for the personnel to reply after the sale.

3. After the customer receives the product, the agent must remind the customer to check the integrity of the product at the first time. If there is any doubt, please contact the after-sales personnel within three working days. If the product is overdue, it will not be processed after sale.

4. After the customer feedbacks the product problem to the agent, the agent must feedback the specific situation to the company after-sales personnel; if the agent does not respond in time, the company will not accept the problem directly.